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Cost controls, labor controls, training and proper systems and reporting are the keys to a successful I.P.D. Hospitality managed property.
Payroll is one of the largest expenses at a hotel and proper management of this area can enhance the bottom line while extending the quality service our guests deserve. Through extensive daily department payroll standards, I.P.D. Hospitality, Inc. controls the amount of hours each position in the hotel utilizes depending upon the number of rooms occupied for that day.
Purchases by the hotels are controlled through our corporate staff, utilizing electronic orders sent to our office for approval from the President or Vice President. I.P.D. Hospitality's three bid process is utilized quarterly for all normal operating supplies and on a case by case basis for extraordinary purchases. Many vendors are already set up as national accounts giving all I.P.D. Hospitality properties the best price available.
In every yearly business plan, a twelve month budget is produced with complete detail. This budget is submitted to ownership for review and approval. The annual business plan includes the annual budget, sales and marketing plan, training programs and schedules, preventive maintenance schedules, and a comprehensive capital plan for renovation. The entire plan is delivered to ownership for its review and approval.
Training schedules are written as part of the annual business plan and implemented at each I.P.D. Hospitality property. Training includes, but is not limited to, yield management, fire and safety, guest service, proper housekeeping procedures, key control, telephone skills, security, reservations, preventive maintenance and handling of guest complaints.
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